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Discussion topic: Sky Go fails with error PFE 9012 new macbook

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This message was authored by RichardBJ1 This message was authored by: RichardBJ1

Sky Go fails with error PFE 9012 new macbook

So the saga: I had Sky Go work beautifully on my old Mac. Got a new one and whilst the app loaded, it flashed up that error. It says speak to technical support.  A long long messaging services exchange, basically "follow the troubleshooting instructions" and I was left with end of help and no success.

Then the app failed entirely with the Sonoma update.  THAT is now fixed but I am back to PFE9012.

Did anyone had this and fix it??

Thanks

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RichardBJ1
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This message was authored by RichardBJ1 This message was authored by: RichardBJ1

Re: Sky Go fails with error PFE 9012 new macbook

Sorry this is what it looks like....

 

IMG_4368.jpg

This message was authored by BobbyBB This message was authored by: BobbyBB

Re: Sky Go fails with error PFE 9012 new macbook

Hunt for a hidden '.Cisco' folder with a 'VideoGuard' sub-folder and delete them. Mine worked fine after that.

This message was authored by Rachael14 This message was authored by: Rachael14

Re: Sky Go fails with error PFE 9012 new macbook

Where and how did you find them??

This message was authored by caesarome This message was authored by: caesarome

Re: Sky Go fails with error PFE 9012 new macbook

Posted by a Superuser, not a Sky employee. Find out more

@Rachael14 

Uninstall the Sky Go app and then go to 'C:\Users\[your user name]\AppData\Roaming (ensure hidden files/folders are visible) and delete the following folders:


Sky
Sky Go


And if it is present (it might not be) the Cisco and/or Synamedia folder in App\Data\LocalLow.
Empty your recycle bin.

Reboot your PC and then download and install the Sky Go app again via here:


https://www.sky.com/watch/sky-go/windows

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This message was authored by Rachael14 This message was authored by: Rachael14

Re: Sky Go fails with error PFE 9012 new macbook

Thanks for your reply. After username I only have applications. Found sky go in that and deleted. Can't see AppData\roaming, local low or anything similar. I'm on a MacBook.

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