Sky Go fails with error PFE 9012 new macbook

[RichardBJ1]

So the saga: I had Sky Go work beautifully on my old Mac. Got a new one and whilst the app loaded, it flashed up that error. It says speak to technical support.  A long long messaging services exchange, basically "follow the troubleshooting instructions" and I was left with end of help and no success.

Then the app failed entirely with the Sonoma update.  THAT is now fixed but I am back to PFE9012.

Did anyone had this and fix it??

Thanks

[RichardBJ1]

Sorry this is what it looks like....

[BobbyBB]

Hunt for a hidden '.Cisco' folder with a 'VideoGuard' sub-folder and delete them. Mine worked fine after that.