03 Aug 2024 11:18 AM
So the saga: I had Sky Go work beautifully on my old Mac. Got a new one and whilst the app loaded, it flashed up that error. It says speak to technical support. A long long messaging services exchange, basically "follow the troubleshooting instructions" and I was left with end of help and no success.
Then the app failed entirely with the Sonoma update. THAT is now fixed but I am back to PFE9012.
Did anyone had this and fix it??
Thanks
03 Aug 2024 11:25 AM
Sorry this is what it looks like....
08 Aug 2024 10:28 AM
Hunt for a hidden '.Cisco' folder with a 'VideoGuard' sub-folder and delete them. Mine worked fine after that.
03 Feb 2025 11:41 AM
Where and how did you find them??
03 Feb 2025 01:21 PM
Posted by a Superuser, not a Sky employee. Find out moreUninstall the Sky Go app and then go to 'C:\Users\[your user name]\AppData\Roaming (ensure hidden files/folders are visible) and delete the following folders:
Sky
Sky Go
And if it is present (it might not be) the Cisco and/or Synamedia folder in App\Data\LocalLow.
Empty your recycle bin.
Reboot your PC and then download and install the Sky Go app again via here:
https://www.sky.com/watch/sky-go/windows
03 Feb 2025 10:35 PM
Thanks for your reply. After username I only have applications. Found sky go in that and deleted. Can't see AppData\roaming, local low or anything similar. I'm on a MacBook.
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