Sky Go fails with error PFE 9012 new macbook

[RichardBJ1]

So the saga: I had Sky Go work beautifully on my old Mac. Got a new one and whilst the app loaded, it flashed up that error. It says speak to technical support.  A long long messaging services exchange, basically "follow the troubleshooting instructions" and I was left with end of help and no success.

Then the app failed entirely with the Sonoma update.  THAT is now fixed but I am back to PFE9012.

Did anyone had this and fix it??

Thanks

[RichardBJ1]

Sorry this is what it looks like....

[BobbyBB]

Hunt for a hidden '.Cisco' folder with a 'VideoGuard' sub-folder and delete them. Mine worked fine after that.

[Rachael14]

Where and how did you find them??

[caesarome]

@Rachael14 

Uninstall the Sky Go app and then go to 'C:\Users\[your user name]\AppData\Roaming (ensure hidden files/folders are visible) and delete the following folders:

Sky
Sky Go

And if it is present (it might not be) the Cisco and/or Synamedia folder in App\Data\LocalLow.
Empty your recycle bin.

Reboot your PC and then download and install the Sky Go app again via here:

https://www.sky.com/watch/sky-go/windows

[Rachael14]

Thanks for your reply. After username I only have applications. Found sky go in that and deleted. Can't see AppData\roaming, local low or anything similar. I'm on a MacBook.