Sky Go - app showing subscription issue

[kiernan26]

I pay for the full sky tv package inc all sports and movies, but on the sky go app when I try to watch either I get an error message saying I need to upgrade my subscription but why is this? I pay for all channels but cannot watch any on the app or my ps5???

[caesarome]

What Tv package subscriber are you, Sky Q or Sky Glass/Stream ?

Are you new to Sky or have you returned after being away for a year or more ?

[kiernan26]

Sky Q

Been a customer for a while 

sky go worked before 

but for months it gives the error message about upgrading subscription 

Had given up with it

just thought I'd try again and still happening 

I thought I could watch what I pay for on my tv?

[caesarome]

For the PS5 you need either multiscreen or Sky Go Extra on your account. You do not need either of these to use the app on a mobile, tablet or PC unless you want to connect it to your Sky Q box to access your recordings or stream live TV from it.