Sky Go app keeps changing aspect ratio on devices

[Rob8]

While watching programmes on sky go on my laptop the app keeps changhing the apsect ratio to widescreen cutting off chunks of the programme.  By this I dont mean it's stretching it, its literally cutting off parts of the image.  How can I prevent this from happening.

Moderator comments: edited title 

[DJHJHFHKFJKGJK]

Just responding to say I have the same issue. It may be a bug with the app? There doesn't appear to be a setting to change the aspect ratio

[Mark241177]

Same on my ipad app!

[MissVee]

Just watching on the Ipad and picture keeps changing from full screen to just the middle third of the screen! Only happens for a few seconds at a time, but it's really annoying.  Anyone else had this issue and know how to correct it please?

[caesarome]

Pretty much all you can do @MissVee is to delete the app, reboot your iPad then install the app again to see if that fixes it.

[Arnak]

Hi,

Same here on a top rated PC.8-((

Martin

[Mykbhoy]

I've just witnessed this too on my iPhone. Randomly happening but usually just after it cuts to another camera or cut! Seems like the bug is throughout all Sky Go's versions 

[Marc+Bradbury]

I'm getting this on my MacBook Pro too. It tends to happen during a change of view or angle and sometimes corrects itself but I would say that it happens two or three times a minute now which is very annoying!

[PPPPPPPPPP]

My ipad has been doing this for about a month now only on sky go app.  Have removed app reset ipad then reinstalled app several times and no difference still the same problem.  Must be a sky app problem

[Sigh-Man]

Yep same to for me but it seems to be limited to just 1 show (SurrealEstate).  It plays ok through the Sky Q box but every episode has this problem when watching through Sky Go on 2021 iPad Pro (OS & App fully updated - also tried a reset, no improvement)

[Sigh-Man]

OK - I've done some testing...

If I try to watched SurrealEstate when it's downloaded to the Sky Q box through either main box or mini box then no problems

If I try to watched SurrealEstate when it's downloaded to the Sky Q box through the Sky Go app then I experience continuous snapping between normal viewing and the artificial letterbox mode

BUT

If I download an episode directly to the Sky Go app on the iPad it plays without problem

So in summary there IS a problem with Sky Go that presents itself in certain shows (bugs on Sky, who'd have thought!) but there is a workaround 

[Tom+Laranjo]

Hi @MissVee - we just had the same problem. The advice to delete the recordings from the Sky Q box and then re download directly to the iPad worked. The issue is streaming from the Sky Q box to the iPad.

[Sloyne]

I'm having the same problem on two different android devices (both Samsung) but also on Surreal estate. 

[SameIssue]

Wow this issue has been going on a while. I still have it. Makes programmes unwatchable. 

Do sky read these??

[Lapsa]

Can confirm that downloading to the iPad worked, streaming from box to the iPad was what was making it behave like that.