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Discussion topic: Sky Go - Upgrade subscription

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Avatar for Jade5
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This message was authored by: Jade5

Message posted on ‎03 Sep 2023 12:50 PM

Sky Go - Upgrade subscription

Hi, i cant use SKY Go. It keeps telling me to upgrade my subscription. I have valid subscription but for some reason this has just never worked. sky Q with multiroom, full TV package, broadband etc. Please could you help with this?

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Avatar for caesarome
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Superuser
This message was authored by: caesarome

Message posted on ‎03 Sep 2023 01:06 PM

Re: Sky Go - Upgrade subscription

Posted by a Superuser, not a Sky employee. Find out more

@Jade5 

Are you logged in with the correct Sky ID so your main primary one if you have more than one ID ?

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Avatar for Tom-W19
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This message was authored by: Tom-W19

Message posted on ‎06 Sep 2023 08:31 AM

Re: Sky Go - Upgrade subscription

Thanks for escalating. We've sent an invite to @Jade5.

Thanks
Tom
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Avatar for Mr+Flibbles+86
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This message was authored by: Mr+Flibbles+86

Message posted on ‎08 Sep 2023 09:12 AM

Re: Sky Go - Upgrade subscription

We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

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