SKY GO PS5

[KWa1k3r]

I log into the Sky Go app on the PS5 however i then get an error message stating I need to sign in on the Sky Go App on a phone or tablet to accept the T&Cs which I have tried to do but unable to achieve.

Can this issue be fixed?

[Annie+UK]

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@KWa1k3r wrote:

I log into the Sky Go app on the PS5 however i then get an error message stating I need to sign in on the Sky Go App on a phone or tablet to accept the T&Cs which I have tried to do but unable to achieve.

Can this issue be fixed?

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Please explain further with full details

[caesarome]

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@KWa1k3r wrote:

 which I have tried to do but unable to achieve.

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Why, what is happening when you try to do this and on what device did you try it on ?

[KWa1k3r]

@caesarome I have tried to log in on the Sky go App on my PS5 and the message saying I need to accept the T&Cs on another device.

I have then logged into the Sky Go App on my phone to try to do that but had no luck. 

[caesarome]

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@KWa1k3r wrote:

I have then logged into the Sky Go App on my phone to try to do that but had no luck. 

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This is the bit I don't understand, you say are having no luck but why, do the terms and conditions not appear or are you unable to except them ?

[KWa1k3r]

The T&Cs don't appear to allow me to accept them  on the PS5.

When I then go onto the T&Cs on the Sky Go app on my phone it doesn't allow me to accept them either, I only can read them.

I

[caesarome]

I don't know if they can help @KWa1k3r so to get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Lisa-P1987]

Thank you for escalating this. We have sent KWa1k3r an invite to chat 🙂 

[Tom-W19]

After speaking with KWa1k3r and accessing the account they had already resolved the issue.

It was a pleasure speaking with you KWa1k3r and thanks again.

[JaseP007]

How was this resolved as I'm suffering from the same issue?

[Idiots]

So how do you fix it? HELLOOOOO?

[Idiots]

What am I paying you for? Huh?

[caesarome]

@Idiots 

How do you fix what, we are customers here who help each other.