Sky Go Playback Issues (Skipping)

[LimeJelly]

I'm seeing a weird issue with Sky Go randomly skipping back about 5 minutes during playing back of recordings from Sky Q box, It will do it on random recordings, never twice on the same recording or in the same place in the same recording, 

I'm using Sky Go App on a Macbook Air over Wi-Fi.  Don't think it's a buffering issue as there is no stuttering or pausing, just suddenly it jumps back by 5 minutes in the recording.  To be fair i'm quite impressed with how seamless the transition is!

Any suggestions?

[Mr+Flibbles+86]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Greenfingers001]

We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

[LimeJelly]

Sorry, didn't see the chat invite, let me know if you need more info.