Sky Go Not Working

[David2702]

Hi my sky go  has not worked for over a month now everytime I log in and try to download anything or watch live it's says  I don't subscribe  to that package and I need to upgrade  I have called sky multiple times and keep getting fobed off. I sent to all different departments. I am very frustrated as no one's be helping me feels like virgin media 

[caesarome]

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@David2702 wrote:

Hi my sky go  has not worked for over a month now

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@David2702 

A few questions:

Did it work prior to a month ago ?

Are you new to Sky or a returning customer ?

[David2702]

It worked a month a go and I am a returning sky customer

 

[caesarome]

@David2702 

How long were you away from Sky for before returning ?

[David2702]

A day 

[caesarome]

@David2702 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

[Lisa-P1987]

Thanks for escalating this. We’ve sent David2702  an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.