Sky Go Not Working On Windows 11

[jomancity]

I’ve been trying to get Sky Go running on my Windows 11 laptop, but I keep running into two main problems:

1. The desktop app either displays a black screen or gives an error saying I’m on “Windows 6” and need to upgrade to Windows 10—even though I’m already using Windows 11.

2. The web version doesn’t work either. I’ve tested multiple browsers (Chrome, Edge,), cleared cache and cookies, disabled extensions, and even switched networks, but it still won’t load or stream content.

This issue has persisted for over a month. It’s incredibly frustrating given the amount of time I’ve spent troubleshooting.

Here’s what I’ve already tried:

• Registry edits to disable hardware acceleration

• Full uninstall (including Cisco VideoGuard and AppData cleanup)

• Compatibility mode (Windows 8 and 10)

• Running the app as administrator

• Creating a new Windows user profile

• Updating graphics drivers

• Adjusting display scaling and DPI

• Forcing Sky Go to use integrated graphics

• Testing the web player across different browsers and networks

None of these steps have worked, any help gratefully received

[mushypea]

i had the same problem.

fixed by going to setting

the updates

then selected the beta version.

it auto re installed the app and worked perfectly fine