Sky Go Macbook desktop - error 001

[rupeshpatel]

I have redownloaded, uninstalled and rebooted my mac several times. I have done everything to get rid of error 001 on the Sky Go App and this has not worked.

I have also done the below steps several times with no success 

1. Delete Sky Go app from applications folder AND trash.

2. Open Finder then Go from top menu bar

3. Copy and paste one of these libraries and carefully seach for any Sky Go files or folders and delete them (then delete trash) :

~/Library/Preferences/

~/Library/Application Support

~/Library/Caches/

~/Library/Logs/

~/Library/LaunchAgents

~/Library/Cookies

~/Library/Group Containers

4. Then repeat with the next library and so on until all are searched.

5. Delete Trash.

6. Reinstall Sky Go for Mac from sky.com

7. Launch app

Any help would be greatly appreciated

[caesarome]

@rupeshpatel 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can.
This isn't a live chat so replies are not instant.

[Greenfingers001]

Thanks for escalating this. We’ve sent @rupeshpatel an invite to chat.

[Lisa-P1987]

We are still looking to help you @rupeshpatel . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

[GTURK]

I have the exact same problem. I have done everything the same as the person in the original post and no matter what I try the Sky Go desktop app on my macbook pro will not work. 

It just says "We're having problems connecting you. Please try again (001)." 

Please help!

[CJMHCAROLE]

I'm getting the same probllem.  New macbook pro.  

[John5555]

Hi I'm having the same problem with a new macbook. Seems to be a clear error in the system. Is there anyone from Sky who can explain why this is happening?

[MRD58]

Hiya,

I'm having the same issue as well on a brand new Macbook Air M3. Help please!

I've followed all the steps multiple times and restarted computer, deleted all files, no joy.

[MRD58]

@Lisa-P1987 @Greenfingers001 I'm still having the same issue, can someone from sky help?!

[Sassychick]

Also having the same issue (Macbook Pro M3). Have installed, deleted, restarted and re-installed and still no joy. Very frustrating.