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Discussion topic: Sky Go error codes 1310 & 1410

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This message was authored by ailee This message was authored by: ailee

Sky Go error codes 1310 & 1410

Sky Cinema was added to my package yesterday and it works fine through the Sky Q box, but get the error messages about requiring the relevant subscription on the Sky Go app.

 

Telephone support just tells me this is working as intended, despite having Sky Go Extra and the issue isn't affecting the Sky Sports channels.

 

So far I've restarted the Sky Q box, removed devices from MySky before reinstalling the app on computer and android phone.

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This message was authored by lettice This message was authored by: lettice

Re: Sky Go error codes 1310 & 1410

Posted by a Superuser, not a Sky employee. Find out more

I've escalated this to Sky and they should be in touch with you soon about it.
Look out for a message from Sky on your email and Sky Community private messages.
Look out for the blue chat bubble within your Sky community.
More about an escalation here;

 

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

 

 

Sky Community Superuser. What is a Superuser? Click here to find out
Sky Stream with two pucks (Former Sky Q and Sky+ customer), Sky Ultrafast + using Sky SR203 hub. Sky Protect kit tester.
My good journey to Sky Stream from Sky Q. Click here to read
This message was authored by Lisa-P1987 This message was authored by: Lisa-P1987

Re: Sky Go error codes 1310 & 1410

Posted by a Sky employee

Thanks for escalating this. We’ve sent ailee  an invite to chat.

Thanks

Lisa - Sky Tech Team Expert
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