Sky Go App on Microsoft Surface Pro 12 Crash

[SurreySkyUser]

I have installed sky go for windows from the sky website.  I launch the app which then states checking for updates, a minute later it crashes.  I have tried running it in compatibility mode as well as as an administrator, but each time the same issue occurs.

Environment: Windows 11, Microsoft Surface Pro 2025 12 inch model

Device name Sheldon_Surface
Processor Snapdragon X Plus (8-core) @ 3.30 GHz (3.24 GHz)
Installed RAM 16.0 GB (15.6 GB usable)
System type 64-bit operating system, ARM-based processor

Anyone else experienced this?

[LH03]

I'm having the exact same issue on the same device, any fixes yet?

[LH03 · Accepted solution]

Found a fix: https://helpforum.sky.com/t5/Sky-Go/Sky-Go-on-Microsoft-Surface-Pro-11/m-p/4853573/highlight/false#M...

Right click the desktop app -> properties -> compatability -> change emulation settings -> select 'safe emulation' -> apply, click ok and reload

worked on the surface pro 12 with this exact crashing issue