Sky Go App issues

[JimH72]

The Sky Go App on my phone and tablet show an error messgae when I try to watch most of the channels (seems to work on BBC etc, but notr sports movies etc.) Have tried restarting both and uninstalling and reinstalling the apps the selves.  All with no luck.  Tried to call about it but got put through to Billings who didn't have a clue.  Stuck.

[caesarome]

@JimH72 

What is the error message that you are seeing ?

[JimH72]

There has been a problem connecting to the Sky Go Network.  Error Code 0-01

[caesarome]

@JimH72 

Are you using a VPN ?

Do you subscribe to the package with Sky for the content you are trying to view ?

[JimH72]

No

Yes

[caesarome]

@JimH72 

We could usually help you via here by escalating your post to Sky about this but this is not available at present so you will have to contact them yourself so under “Need more help” if it is available should be the number to use:

https://www.sky.com/help

You can also contact Sky via social media:

https://helpforum.sky.com/t5/Online-Apps-Email/Want-to-private-message-Sky/ba-p/4895295