Hi - I've seen this asked a few times in the forum and the resolution suggested seems to be to try to link your account (which I have, and it is), or the mods get someone to contact you.
I recently left Sky, but then recontracted. Since I've come back to Sky, my Sky Q service works just fine, but Sky Go doesn't.
I get the error: "Sorry something went wrong, To watch this content please upgrade your subscription" when I try and watch any Sky content on SkyGo - SkyShowCase, U, Sky Max, Sky Sports, TNT Sports, Sky Cinema - etc. This is despite me having a subscription which includes all of these.
I spent 90 minutes on the phone to tech support yesterday without any success (case 4179583077).
- Used to work fine before I recontracted using these devices and the same login
- Happens on iPhone, iPad and Windows PC
- Happens on both Sky Go and Sky Sports applications
- Doesn't work on Wifi or Mobile data
- Sky removed all previous registered devices - this didn't help
- Have logged out/in - didn't help
- Have uninstalled/reinstalled - didn't help
- Have confirmed I'm using the correct SkyGo login, which is linked to my Sky account
- Have (re)registered SkyGo from my SkyQ box, at the suggestion of the support team
- Have repaired my viewing card, at the suggestion of the support team
- Have waited 12 hours since the above, still doesn't work
If anyone has any suggestions then I'd be happy to try them, but I suspect this is a backend issue which Sky needs to solve.
Mods, would appreciate if you can have someone contact me if that's the case.
