Sky Go App error code 0-01

[WestyPoole]

Yes, able to watch on Skyq, laptop, iPad and another android tablet - just confusing 😕 

[caesarome]

@WestyPoole 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Lisa-P1987]

Thanks for escalating this. We’ve sent WestyPoole an invite to chat.

[vera+ribardo]

I have been in hospital for 2 weeks and get this error,Ihave uninstalled and reinstalled many times. I can watch sky news app Netflix etc. I have tried data and wi fi connections to no avail.

Ipad 2022 .

I have given all the details to the technical helpline and have never received a resolution or call back from them.

 Can some one please help.?
Thanks

[caesarome]

@vera+ribardo 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[WestyPoole]

I appreciate this may have been escalated, but I have never received a followup of any sorts - please can someone help this is very frustrating? @Lisa-P1987 

[caesarome]

What was the last thing they sent to you on the chat @WestyPoole ?

[WestyPoole]

@caesarome, the last thing I can see is the suggested invite in this thread and a entry in my inbox from the same person. I cnnot remember If I have replied to the inbox message, but have had no correspondence since. 

I'm not sure there is much more I can add that I haven't already included in this thread!

[caesarome]

@WestyPoole 

The chat will have been closed now so I have escalated your post again to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Lisa-P1987]

Thanks for escalating this. We’ve sent vera+ribardo an invite to chat.

[WestyPoole]

Still waiting for the 'Chat bubble' to appear!!

[Lisa-P1987]

Thanks for chatting to us vera+ribardo. Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks

[vera+ribardo]

FYI

App works fine at home.

Conclusion

SKY go app would not accept NHS hospital public wi fi to run. This is quite odd because Netflix ,Now tv,BBC iplayer and ITVx using the same NHS w-fi does ,.I used all of them for streaming service whilst there..

SKY has let me down badly on this occassion because when in hospital , this service is deperately needed.

[vera+ribardo]

There was no help given just hours of chat wasted. I was discharged from hospital.

At home both android and IOS machunes worked fine!

App works fine at home.

Conclusion

SKY go app would not accept NHS hospital public wi fi to run. This is quite odd because Netflix ,Now tv,BBC iplayer and ITVx using the same NHS w-fi does ,.I used all of them for streaming service whilst there..

SKY has let me down badly on this occassion because when in hospital , this service is desperately needed. What am I paying money for when I cannot get complete package of service,

Sky go does not realy GO!

[Devz]

I'm having this same issue for over a week. Same error code. Any help would be appreciated. Thanks