Sky Go - This device needs to be authorised error on two Devices

[Crickt+Fan]

Sky Go app

Two separate devices we're working fine, but now both are showing  error "This device needs to be authorised " can anyone help? Tried rebooting, reinstalling etc

[caesarome]

@Crickt+Fan 

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Tom-W19]

Thanks for escalating. We've sent an invite to Crickt+Fan.

[EBM123]

Hi. I have the same error. Sky go needs to be authorised. Uninstalled and reinstalled but still the same problem 

[caesarome]

@EBM123 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to EBM123.

[JakeMathewson]

I am getting the same message "this device needs to be authorised" only used it 3 days ago? 

somebody help?

[caesarome]

@JakeMathewson 

Do you use a VPN if so it will need disabling.