3

This discussion topic has been answered Discussion topic: SKy Go App Not Working

Reply
This message was authored by: Dave1976

SKy Go App Not Working

Few days ago, I noticed the Sky Go app no longer shows anything relating to the Sky Q box. I can no longer see what has been recorded or what is scheduled to record. Is this something that has been removed in the latest update? You'd think it wasn't connected to my Sky Q box as when I go on to the TV guide, it only shows either 'watch on phone' or 'record to sky box'.


Best Answers
This message was authored by: caesarome Answer

Re: SKy Go App Not Working

Posted by a Superuser, not a Sky employee. Find out more

That is correct @Dave1976 @as you have to have multiscreen in place so the app can access your Sky Q box.

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can

View this Answer within the discussion

Did this answer not help you?

Reply

All Replies

This message was authored by: caesarome

Re: SKy Go App Not Working

Posted by a Superuser, not a Sky employee. Find out more

@Dave1976 

Have you cancelled multiscreen from your TV package ?

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Avatar for Dave1976
Level 3 icon
Topic Author
This message was authored by: Dave1976

Re: SKy Go App Not Working

@caesarome yes I have. Is that why as the option isn't even on the app?

This message was authored by: caesarome Answer

Re: SKy Go App Not Working

Posted by a Superuser, not a Sky employee. Find out more

That is correct @Dave1976 @as you have to have multiscreen in place so the app can access your Sky Q box.

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can

Did this answer not help you?

Reply
Answered - Go to Answer