Discussion topic: SKY GO
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Message posted on 03 Dec 2023 06:05 PM
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SKY GO
I have just installed the SkyGo app on my laptop and when I try to watch a show a message comes up that say I need the Code 1310 to proceed. Can anyone tell me what this is? I had the app before on a different account on this laptop, which is now deleted but I don't know how to get on it now. Thanks.
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All Replies
Message posted on 03 Dec 2023 07:25 PM
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Re: SKY GO
Tell us more about this other account, did you leave Sky and return so you have a new account ?
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Message posted on 03 Dec 2023 10:15 PM
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Re: SKY GO
Hi,
Yes the account was in a different family member's name and when he moved out we cancelled that account and started a new account, new name.
Message posted on 03 Dec 2023 10:22 PM
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Re: SKY GO
This is a long shot but if you login here with the old account details do you still see the laptop as being registered and if so are you able to delete it or have you already done this ?
https://www.sky.com/myaccount/tv/manage-devices
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Message posted on 04 Dec 2023 11:32 AM
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Re: SKY GO
Hi and thanks for the reply.
I have deleted the old app and can't log into that any more.
Message posted on 04 Dec 2023 01:32 PM
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Re: SKY GO
So now you need to login to the app with your Sky ID for you new account so have you set one up yet ?
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