SKY GO with Essentials

[Dermot224]

I am only able to view Sky News on Sky Go. All other channels blocked. I am being asked to upgrade subscription. Should I not be able to view same channels on puck and Sky go. I have Essential package

[Anonymous]

I believe you should get Sky Go access, I certainly can't easily find anything saying you wouldn't. 

Are you sure you're logged in with the right Sky account, and if so when did your subscription start?

[Dermot224]

Subscription started last Thursday. Only have one Sky account. Another peson in household had account at my address less than 2 years ago. A strange thing happened when signing into Sky Go. I got a welcome back message even though I never had a Sky account in the past.

I reng Sky and rep said Sky News is only channel availaable without upgrade to Sky Ultimate but I dont beleive thats right.

[Anonymous]

Well they may be right, I can't find anything clear online one way or the other but is there anything in your paperwork about this?