SKY GO ERROR CODE PFE 9012 Windows 10

[Allan551]

I have had an issue with Sky Go where I am getting the error code PFE 9012 when trying to access live TV.

This has been ongoing for around 3 weeks now.

I spent around an hour on the phone with customer services trying to fix this when it originally happened. We did all the recommended things as has been suggested in other reported PFE 9012 entries on the Sky Community discussions including disconnecting from Sky Q box, rebooting my PC, uninstalling and reinstalling the Sky Go App. Yet nothing worked. 

I have just rebooted my PC and reinstalled the app again but I am still getting the same PFE 9012 error.

When will this be fixed?

[caesarome]

You could try a complete uninstall as per this if you are yet to do this:

Uninstall the Sky Go app and then go to 'C:\Users\[your user name]\AppData\Roaming (ensure hidden files/folders are visible) and delete the following folders:

Sky
Sky Go

And if it is present (it might not be) the Cisco and/or Synamedia folder in App\Data\LocalLow.
Empty your recycle bin.

Reboot your PC and then download and install the Sky Go app again via here:

https://www.sky.com/watch/sky-go/windows

[Allan551]

Thanks for your reply but sadly that did not work for me.

I am still getting the PFE 9012 Error code when i try and access a live TV channel

[ParrotHelp]

Had the same issues if you have a VPN try switching it off. 

[Allan551]

Thanks for your reply, but sadly there is no VPN involved in my setup. 

[Alan+Homer]

I am getting the same error and have done for months now. I have spoken with Sky, followed multiple different proposed solutions on this board and others and I keep getting the same error. This is unacceptable now and a fix needs to be found - this is a key part of the service I am paying for. 

[MartyKK]

Anybody resolve this?
I can access SKy Go on my phone but not on my laptop. It must be a software problem, not an account problem. I've given up trying but very annoyed.

[MarkandHelen]

Same issue here and all of a sudden it worked when watching BBC or sky channels, if i try to watch ITV ro channel 4 or 5 I get the error.

If you record the propgram though and then watch the recording on sky go it seems to work.

[Sas2701]

Hi

We had the same problem with the same code.  My husband had been trying to watch SkyGo using the laptop on holiday.  We were logged on to the WiFi where we were staying.  I turned off the VPN via our Norton antivirus and it worked.  May be worth giving that a try?  Hopefully that was the answer to the issue, but now have a happy football mad husband watching his team play!

[MartyKK]

That sounds plausible, I'll give it a try for #lufc

Thank you