Help with Sky Go

[Jenal]

I recently changed broadband providers ans since then I can't connect to sky go on any of my devices. Any ideas please?

[caesarome]

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@Jenal wrote:

I can't connect to sky go on any of my devices. Any ideas please?

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@Jenal 

What is happening when you now go to use the Sky Go app, any error messages ?

[Jenal]

When I click on the remote, and it searches for the sky box I get an error saying unable to find a sky q box.

of I go to setting, the error says disconnected from sky q even though all devices are in the same wifi

[Chloe-W22]

Hey @Jenal ! Welcome to the Sky Community forum, where customers like you are on hand 24/7 (almost) to offer some fantastic advice and help on all things Sky-related.

Did you get this sorted? Just a little confused, as clicking the remote that you mentioned is to use your device as a replacement for the Sky remote but it doesn't sound like that's what your query is regarding? Can you explain a little more? Screenshots are also helpful.