Remote record not working with Sky Go App

[Jonn0]

Is anyone in Sky Tech Support looking into this?

[caesarome]

@Jonn0 

Have you reported it to them - apps@sky.uk

Let them know what device and operating system it is running.

[Mike+Mepmoop]

A 'ticket' for my issue was raised today, so hopefully someone Is going to look at the problem.

It's a shame as I signed out of my Sky+ HD app just in case it was interfering with the Go app, but it wasn't that but now I can't sign back into the Sky+ app as it just takes me to their generic highlights page. 

[JustcallmeGina]

Hi. I have been unable to record to my Sky+ HD box using the Sky Go app for over a week now. The error message is as follows: "Something went wrong. Record request not sent. Please try again" When I hit the "OK" button, the same message pops up. Any ideas?... I don't know if this is relevant or not, but on my Sky account, I'm down as having Sky Q when I actually still have Sky+HD. Could this have anything to do with it?

[caesarome]

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@JustcallmeGina wrote:
 don't know if this is relevant or not, but on my Sky account, I'm down as having Sky Q when I actually still have Sky+HD. Could this have anything to do with it?

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@JustcallmeGina 

I have moved your post to the topic at hands as others have reported the same issue.

Not sure the box type being wrong would cause an issue as it is the viewing card number that needs to be corrected so is it showing the correct one on your account. If it is try reporting to Sky via this email address - apps@sky.uk

They might not breply but the more people that report this issue the better.

[shelboy5]

I can add to the queue here too with the  "Something went wrong. Record request not sent. Please try again" error message. Glad it's not just me . Have done the usual things: restart, reinstall app and box.  Obviously a technical issue.

[TerryHackney]

Nothing is happening, users are complaining about Sky Go, failing on parts, and nothing being done to fix the issue! 

[caesarome]

@TerryHackney 

What did they say when you emailed them about it via the address I have posted a few times in this thread ?

[TerryHackney]

No help whatsoever!

[caesarome]

@TerryHackney 

The pouint being, the more people that use that email address to report the fault the better as they will then know that there is this issue.

[spider38]

@caesarome

I have just emailed the address you provided with the details of my issue. I had an online web chat with a Sky employee last Friday that didn't resolve the problem and was subsequently escalated, hopefully my two pronged approach will assist in getting Sky to look into this and provide a fix.