Remote record not working with Sky Go App

[spider38]

I switched to the Windows 11 based version of Sky Go (due to the record requests not being sent from the app on my Android Samsung Galaxy Tab A, see my previous post in this thread) and it worked once but no longer does! Seems the issue is getting worse.

I looked at some historical issues of the same type and it was related to Welsh postcodes or Irish ones. I am in Buckinghamshire, I don't know if there is another geographical area issue causing the latest problems?

[arcadeavenger]

Hi @spider38 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141 Thanks, Becca.
 

[TerryHackney]

No good escalating it, nobody knows what's happening to it, unfortunately. Perhaps a complete update to the app!

[arcadeavenger]

Hi @TerryHackney, I can see you were chatting to us via the invite we sent but we haven't received a response to the last message we sent you. You are welcome to come back to the chat when you are ready to continue - if the chat bubble is no longer showing for you, let us know and we can send you another invite. Thanks, Becca.

[spider38]

I have found that I can no longer use the Windows Sky Go app for sending record requests either! I have been on an online chat with a Sky representative this afternoon and my issue is being escalated to the app team.

[Jonn0]

Is anyone in Sky Tech Support looking into this?

[caesarome]

@Jonn0 

Have you reported it to them - apps@sky.uk

Let them know what device and operating system it is running.

[Mike+Mepmoop]

A 'ticket' for my issue was raised today, so hopefully someone Is going to look at the problem.

It's a shame as I signed out of my Sky+ HD app just in case it was interfering with the Go app, but it wasn't that but now I can't sign back into the Sky+ app as it just takes me to their generic highlights page. 

[JustcallmeGina]

Hi. I have been unable to record to my Sky+ HD box using the Sky Go app for over a week now. The error message is as follows: "Something went wrong. Record request not sent. Please try again" When I hit the "OK" button, the same message pops up. Any ideas?... I don't know if this is relevant or not, but on my Sky account, I'm down as having Sky Q when I actually still have Sky+HD. Could this have anything to do with it?

[caesarome]

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@JustcallmeGina wrote:
 don't know if this is relevant or not, but on my Sky account, I'm down as having Sky Q when I actually still have Sky+HD. Could this have anything to do with it?

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@JustcallmeGina 

I have moved your post to the topic at hands as others have reported the same issue.

Not sure the box type being wrong would cause an issue as it is the viewing card number that needs to be corrected so is it showing the correct one on your account. If it is try reporting to Sky via this email address - apps@sky.uk

They might not breply but the more people that report this issue the better.

[shelboy5]

I can add to the queue here too with the  "Something went wrong. Record request not sent. Please try again" error message. Glad it's not just me . Have done the usual things: restart, reinstall app and box.  Obviously a technical issue.

[TerryHackney]

Nothing is happening, users are complaining about Sky Go, failing on parts, and nothing being done to fix the issue! 

[caesarome]

@TerryHackney 

What did they say when you emailed them about it via the address I have posted a few times in this thread ?

[TerryHackney]

No help whatsoever!

[caesarome]

@TerryHackney 

The pouint being, the more people that use that email address to report the fault the better as they will then know that there is this issue.