This discussion topic has been answered Discussion topic: Re: Sky Go error message DO-0-IH
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Message posted on 31 Jul 2023 03:47 PM
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I am trying to download an error DO-0-IH that appears every time on Windows PC Sky Go app.
This has only happened since yesterday.
I have logged out and logged back in again.
I have uninstalled and re-installed. Still doesn’t work.
I can watch directly off app, and can also download to skyQ off app, but just not download to PC.
Can you please help.
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Message posted on 01 Aug 2023 01:06 PM
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The sky Expert helped me. The solution was as follows: -
please Uninstall the Sky Go app and then go to 'C:\Users\[your user name]\AppData\Roaming (ensure hidden files/folders are visible) and delete the following folders:
Sky
Sky Go
And if it is present the Cisco folder is App\Data\LocalLow.
Empty your recycle bin.
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Message posted on 31 Jul 2023 04:19 PM
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Re: Sky Go error message DO-0-IH
To download content you need Sky Go Extra on your account so do you have this ?
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If you need help please provide as much information as you can
Message posted on 31 Jul 2023 06:35 PM
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Re: Sky Go error message DO-0-IH
Yes, I do have extra.
I have always downloaded to my laptop. It was only yesterday when it failed. I selected several downloads, and It was just the last one that failed. with the error code above.
I can still play the episode and watch it directly. Just can't download anything.
Message posted on 31 Jul 2023 06:45 PM
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Re: Sky Go error message DO-0-IH
I have just un-installed, then re-installed again.
Now the download failure error code is CODE: DO-0
Message posted on 31 Jul 2023 07:45 PM
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Re: Sky Go error message DO-0-IH
Try signing out then back in again.
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Message posted on 31 Jul 2023 10:54 PM
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Re: Sky Go error message DO-0-IH
_ have already done that, as well as completely deleting sky go off the computer, then re-installed & signed back in again.
Message posted on 31 Jul 2023 11:00 PM
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Re: Sky Go error message DO-0-IH
To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow regarding this via a blue/red chat bubble which will appear at the bottom of this page.
This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Message posted on 01 Aug 2023 08:47 AM
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Re: Sky Go error message DO-0-IH
Thanks for escalating this. We’ve sent @Stu-pid an invite to chat.
Message posted on 01 Aug 2023 01:05 PM
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Re: Sky Go error message DO-0-IH
Update-We are closing this session now as this matter has been resolved. If there is anything else in the future we can help you with, please do not hesitate to reach out. Thanks.
Message posted on 01 Aug 2023 01:06 PM
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The sky Expert helped me. The solution was as follows: -
please Uninstall the Sky Go app and then go to 'C:\Users\[your user name]\AppData\Roaming (ensure hidden files/folders are visible) and delete the following folders:
Sky
Sky Go
And if it is present the Cisco folder is App\Data\LocalLow.
Empty your recycle bin.
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