Discussion topic: Error code when trying to access Sky Go via app - 1304
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Message posted on 29 Jul 2023 09:54 PM
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Error code when trying to access Sky Go via app - 1304
Hi,
I am recieving the following error message when trying to access SKY GO - Sky Go is currently unavailable. Please try again later (1304). Please advise
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Message posted on 29 Jul 2023 10:28 PM
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Re: Error code when trying to access Sky Go via app - 1304
Is your postcode shown on your address here:
https://www.sky.com/myaccount/my-details
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Message posted on 30 Jul 2023 09:27 AM
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Re: Error code when trying to access Sky Go via app - 1304
Hello,
Yes it is.
Message posted on 30 Jul 2023 09:44 AM
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Re: Error code when trying to access Sky Go via app - 1304
To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.
This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Message posted on 30 Jul 2023 09:49 AM
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Re: Error code when trying to access Sky Go via app - 1304
Thanks for escalating this. We’ve sent @Ellena19 an invite to chat.
Message posted on 01 Aug 2023 10:18 AM
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Re: Error code when trying to access Sky Go via app - 1304
Update - We spoke to @Ellena19 and found that they do not have a TV subscription, this is why Sky GO did not work for them 🙂
Lisa - Sky Tech Team Expert
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