Error code 1311-IH when trying to watch an episode of manifest.

[John228]

I've been trying to watch manifest season 3 on sky max catch-up and even in standard definition it's asking me to upgrade to watch, sky is going from bad to worse can't watch in HD without paying extra. My freesat box is HD as standard, now they want me to pay extra to watch certain TV shows.

[caesarome]

@John228 

Are you a current paying Sky TV customer who has the signature package on your account ?

[John228]

Yes I am 

[caesarome]

@John228 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can.
This isn't a live chat so replies are not instant.

[Lisa-P1987]

Thanks for escalating this. We’ve sent @John228 an invite to chat.

[Tom-W19]

Hi @John228 

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.