SkyGo

[MSmith1]

Hi , 

I've recently joined sky again I was with sky previously for 12 years , I can not log into sky go I logged this with an advisor yesterday. 
if this is the start of what's the come I'd like to cancel my order 

[Annie+UK]

Please Note: This forum is primarily customer-to-customer help

[MSmith1]

I can't see any reply ?

[caesarome]

@MSmith1 

How long were you away from Sky for, was it more than 12 months ?

If it was you will need to logout of Sky Go then setup a new ID to use to login to it with as the account you are using will have been closed.

If you want to use the same email address then you need to first remove it from the old account first so log into the old account here:

https://www.sky.com/myaccount/my-details

Then delete the email address by providing another one and logout of this account, this will then free it up to use when setting up your new Sky ID:

https://www.sky.com/help/diagnostics/sky-id/sky-id

Then login to the Sky Go app with your new Sky ID that you have created.

[MSmith1]

Yes longer than 12 months , I've set up new sky id and a different email address I've contacted sky who have said they can't see why it won't work as everything fine from their end it's really frustrating, do you have any ideas? The message I get it's technical error 

[caesarome]

Try signing out of the app then reboot your device and the sign back into the app.

If that doesn't fix it then try linking your Sky ID to your account, help on doing this can be found here:

https://www.sky.com/help/articles/sky-id-cant-access-all-my-services

[MSmith1]

I've tried this 😞 seems to be a common fault at the minute according to twitter 

[caesarome]

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear tomorrow you will have 48 hours to respond or it will be automatically closed.
This isn't a live chat so replies are not instant.

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to @MSmith1 to chat.

[Addie15]

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.