Problems using sky go

[Carr25]

I've tried using sky go recently and it keeps telling me to upgrade my subscription however it's included in my subscription does anyone know how do fix this issue? 

[Annie+UK]

If you are using Sky Go on a Games Console then take a look herer

https://helpforum.sky.com/t5/Sky-Go-Apps/Sky-Go-not-working-on-your-console-Xbox-PS4-5-etc/td-p/4311...

If not I could escalate to the Sky Messaging team for you if you like

[Carr25]

Hi no I'm using my phone is you could that would great thanks 👍

[Annie+UK]

I have escalated your post to the Community Messaging Team

Check out the link below that explains the process
Escalating a post to a Sky expert

Note: you have 48 hours to reply once you have the invite (if you don't reply in time your invite will be automatically closed). Once you have replied you might have a little wait for a team member to get back to you

[Addie15]

Hi there! Thank you for escalating this. We have sent Carr25 an invite.

[Addie15]

Update-We are closing this session now but if there is anything else we can help you with, please do not hesitate to reach out. Thanks.

[62]

For the same problem ere to mate. 

[caesarome]

@62 

Which of these do you have on your account:

Multiscreen

Sky Go Extra

Whole Home package

[62]

Hi mate. Sky go extra. 

[caesarome]

Are you a Sky Q or Sky Glass/Stream customer ?

[62]

Sky stream. 

[caesarome]

In that case you also need the Whole Home package on your account before you can use the app on a console.

[62]

Arrh right. But how come it works on my phone OK?? 

[caesarome]

The whole home sub isn't required to access Sky Go on a mobile or tablet but is on a console.