PlayStation won't connect

[Gary+S.]

Sorry marked as answered by mistake .

Since changing to sky glass from Q.

Despite having whole package with multiple devices. The PlayStation will not connect. All other devices mobile, laptop etc.. all work fine. But the PlayStation now won't connect. Anyone help? 

[Annie+UK]

Does your Glass sub have the correct addons for Sky Go on console? I think its called "Whole Home" or something like that

[Gary+S.]

Yes got all we should have for sky go devices 

[Annie+UK]

Are you getting any error messages?

[Gary+S.]

It comes up saying can't connect to this device . You need whole home! But we have whole home & multiple devices. Sky just keeps saying it should work. There's no reasin why it shouldn't! But won't help any further. 

[Annie+UK]

If you want me to, I can escalated your post to the Community Messaging Team

This link explains the escalation process

Just reply to this post with your answer

[Gary+S.]

Yes please . Thank you for your help

[Annie+UK]

Done 👍

[Greenfingers001]

Thanks for escalating this. We’ve sent @Gary+S. an invite to chat.

[Tom-W19]

Hi @Gary+S. 

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.