Code PF£ 9012

[Andy25004897]

Any help to fix this problem on a Mac please?

[caesarome]

Is the Sky Go app connected to your Sky Q box, if so try turning this off in the settings via the app itself.

[Andy25004897]

Hi there tried that and still getting the same message 

[maa1962]

Hi,

I have his issue on my Macbook as well.

Spent 45 minutes on the phone to Sky Tech Support rep yesterday and exhausted all possibilites without solving the issue.

Interesting point is that if I select a 'non live' item to watch I can see the 2 minutes of advertisments before the doughnut and the 9012 message!!!!

Can not fault the help I got but could really do with a resolution to this issue or at least an acknowledgement from SKY that there is a known issue and some pathway to its resolution has at least been commenced. 

As a long standing Sky customer I  woud really appreciate some meaningful feedback on this issue ot I WILL be reviewing my subscription options.

Many thanks,

CKY

[Andy25004897]

Ive treid all the deleting and restarting and upgraded the software to Sequoia 15.1 and still getting the message. Any help would be grateful please?