No ITV on Sky Go

[M+Little]

Just recently I have found that if I want to watch ITV live it does not appear in the TV Guide section of Sky Go, I can record to my Sky Box the same as BBC but can't watch Live TV. I can however get ITV 2, 3 & 4 and watch them live.

This happens on my phone and tablet.

And also on an ipad that is connected to a different account so I know its not just me.

[caesarome]

So in your TV Guide nothing appears on either 103 or 803 for you ?

[M+Little]

No nothing is there for either of these channels.

This is all I get

 

[caesarome]

Is your region correct here:

https://www.sky.com/tv-guide/

[M+Little]

No my Region is Border Scotland.

I tried to find a way to check this but I read that my region is defined by my postcode.

[caesarome]

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@M+Little wrote:

No my Region is Border Scotland.

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So is it correct on that link I posted for you ?

[M+Little]

Sorry yes it is correct

[caesarome]

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@M+Little wrote:

No nothing is there for either of these channels.

This is all I get

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And what about at 103 ?

[M+Little]

103 is just the same it's not there.

[caesarome]

@M+Little 

To see if they can help you with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies are not instant.

[M+Little]

Thank You

[Tom-W19]

Thanks for escalating. We've sent an invite to @M+Little.

[Nicola4892]

Did you get this resolved? Also having the same problem and I am in the Scottish Borders region as well. 

[M+Little]

@Nicola4892 they say that they are aware of an issue and are contacting the app developers and hopefully there will be an app update to resolve the problem.