Need to set a device pin to download in the Sky Go app, but the settings page is not visible

[Aule]

I have been trying to download a season of The Blacklist to watch offline, but get an error saying I need to set a device pin. 

Going to sky.com/devicepin as suggested does not show the button needed to set the pin.

[Aule · Accepted solution]

The issue

the issue is that there are two landing pages for the product settings page, https://www.sky.com/productsettings/tv and https://www.sky.com/productsettings/streaming-tv, with only the /tv one having the required link. 

you can go directly to https://www.sky.com/productsettings/tv/parental-controls and it will allow you to set the pin without any of the faf.

[R2]

You need to be logged into Sky.com before setting the address, otherwise you can get stuck in a do-loop getting nowhere.

Why the instructions & links cannot take you to the correct place in the settings is absolutely pathetic.

[Henshy]

Thanks that link to parental controls worked for me! 

[SkyNewbee]

Why don't they fix their instructions, or the app? Managing my devices only lets me edit the name. I had to search Google and found this to get the righ URL.

seems like it would be easy for them to fix the URL they send us to.