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Discussion topic: Mysteryx channel

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This message was authored by: Kish2

Mysteryx channel

Suddenly states I Need an upgrade to watch... Rebranded sky history 2 channel!
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This message was authored by: Chodley

Re: Mysteryx channel

Posted by a Superuser, not a Sky employee. Find out more

are you trying to watch live or download?

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This message was authored by: Kish2

Re: Mysteryx channel

Watch live.... On my phone via sky go 

This message was authored by: oj01

Re: Mysteryx channel

Posted by a Superuser, not a Sky employee. Find out more

@Kish2 wrote:
Suddenly states I Need an upgrade to watch... Rebranded sky history 2 channel!

I get the same error when trying to watch on Sky Go. Works fine on the Sky Box.

Suggest emailing Viewer Relations [email protected] giving full details that Sky Go access is the issue. 


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This message was authored by: Pipkin

Re: Mysteryx channel

I have the same issue has anyone resolved this or is it a new cost add on another way to stiff us

This message was authored by: caesarome

Re: Mysteryx channel

Posted by a Superuser, not a Sky employee. Find out more

@Pipkin 

There is no additional cost so as suggested above you can email Sky to let them know of this fault on this channel on Sky Go via this email address - [email protected] 

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This message was authored by: Kjj

Can’t access mystery x channel on Sky go

Sky history 2 channel has changed to mystery x which I can't access as asks  me to "upgrade subscription" 

This message was authored by: caesarome

Re: Can’t access mystery x channel on Sky go

Posted by a Superuser, not a Sky employee. Find out more

@Kjj 

I have moved your post to the topic at hand on this isn't just happening to you so I would suggest emailing Sky on the email address in the post above yours so do let them know that this is happening on Sky Go.

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This message was authored by: DavidSwanny

MysteryX on Sky Go

I never had any problems watching Sky History 2 on Sky Go, but since it became MysteryX, I’ve been getting a message saying I need to upgrade my subscription.

 

Has anyone else had the same issue? Could the streaming entitlements have been overlooked during the rebrand? I wouldn’t have expected the channel to require a higher subscription when we could watch it before.

 

Unless I’ve happened to try programmes that Sky doesn’t have the streaming rights for every time, it seems to affect the whole channel. Even if it is a programme rights issue, the message seems strange - it’s normally the one shown when your subscription doesn’t include the channel. 

 

Can anyone clarify whether this is intentional or an error?

This message was authored by: Daniel0210

Re: MysteryX on Sky Go

Posted by a Superuser, not a Sky employee. Find out more

@DavidSwanny 

Your post has been moved to a thread already discussing this issue.


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This message was authored by: Chodley

Re: MysteryX on Sky Go

Posted by a Superuser, not a Sky employee. Find out more

It's not streaming is it? I thought you were trying to watch it on the TV Guide / satellite feed?

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