Discussion topic: Mysky app not authorised

This message was authored by: Liamk89 · ‎12 May 2023

Hi I've gone to log in to the my sky app and it's saying my account isn't authorised to use it!

any ideas?

thanks

This message was authored by: Annie+UK · ‎12 May 2023

There was an issue at Skys end that has now been fixed, no need to uninstall etc...

Note: I am Neurodivergent, Hardware: Sky+HD ❄ LG UHD TV ❄ Xbox Series X ❄ Amazon Fire HD

My Sky Frequently Asked Questions: Plus ❄ Glass / Stream

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This message was authored by: Clairemw · ‎12 May 2023

Hi mine is the same as i went to check on my bills and was like what's this. Any one got any ideas why this has happened, never happened before.

This message was authored by: Han818 · ‎12 May 2023

Same for me.

sky customer support please assist

This message was authored by: Holdski · ‎12 May 2023

Same here, tried opening the app and got the same message that I'm not authorised. I can log into the web page fine but now the app is just showing a blank screen and won't do anything.

This message was authored by: Han818 · ‎12 May 2023

Update. Uninstalled the app, reinstalled and seems to bw workinf fine now

This message was authored by: Annie+UK · ‎12 May 2023

There was an issue at Skys end that has now been fixed, no need to uninstall etc...

Note: I am Neurodivergent, Hardware: Sky+HD ❄ LG UHD TV ❄ Xbox Series X ❄ Amazon Fire HD

My Sky Frequently Asked Questions: Plus ❄ Glass / Stream

Discussion topic: Mysky app not authorised

Mysky app not authorised

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