Mysky app not authorised

[Liamk89]

Hi I've gone to log in to the my sky app and it's saying my account isn't authorised to use it!

any ideas?

thanks 

[Clairemw]

• Hi mine is the same as i went to check on my bills and was like what's this. Any one got any ideas why this has happened, never happened before. 

[Han818]

Same for me.

sky customer support please assist 

[Holdski]

Same here, tried opening the app and got the same message that I'm not authorised. I can log into the web page fine but now the app is just showing a blank screen and won't do anything.

[Han818]

Update. Uninstalled the app, reinstalled and seems to bw workinf fine now

[Annie+UK · Accepted solution]

There was an issue at Skys end that has now been fixed, no need to uninstall etc...