Manual software update

[Nicky+Brown]

Being asked to do a manual software update as issues with viewing sky go away from home, do you loose your recordings on software update if done manually 

[Dallen9798]

@Nicky+Brown 

Hi, no you will not loose your recordings from doing a manual software update.

[xenon81]

A manual software update won't resolve any problems with viewing Sky Go away from home, as that's unrelated to your Sky box.

[bob1234]

@Nicky+BrownIf you are trying to access your recordings from away from home unfortunately you can't to do this you have to be on the same Internet connection.
You can download recordings to another device before you leave and then watch the download.

[caesarome · Accepted solution]

You can only view your recordings when you are on the same internet connection that your box is on. If you want to view them away from home then you need to download them to Sky Go when you are at home,

[Nicky+Brown]

@caesarome  that's not what Sky have said, they said if you are signed in on skygo away from home and connected to another internet connection, you should be able to watch your recordings, you only need to download if you will not have any access to the internet !

[Nicky+Brown]

@bob1234 

[Nicky+Brown]

@bob1234  that's not what Sky have said, they said if you are signed in on skygo away from home and connected to another internet connection, you should be able to watch your recordings, you only need to download if you will not have any access to the internet !

[bob1234]

@Nicky+BrownUnfortunately they are wrong.

[Nicky+Brown]

@bob1234 0k thanks, very strange though as that was confirmed by a senior technical advisor, but thanks for the feedback

[caesarome]

To back up what @bob1234 has said they are wrong in what they told you.

[TimmyBGood]

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@Nicky+Brown wrote:

they said if you are signed in on skygo away from home and connected to another internet connection, you should be able to watch your recordings, 

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That would require a Sky box to be able to render local content into a format suitable for streaming and then output it over your home internet connection, which Sky hardware absolutely cannot do.  The only relatively widely available domestic device ever capable of such a thing was the now departed 'Slingbox' which had to significantly reduce resolution and could not handle encrypted commercial material.