Latest version of Sky Go won't load (PC)

[PareshN]

replying to my own issue I raised.

I finally found the issue as to why the Sky Go application bombs out just when or before even managed to login on Windows 11 laptops, the reason is not surprisig - the issue is that SKy Go version which Sky provides is for Windows x32 or x64 bit Intel/AMD processor chipsets, note that your windows machine may be running the ARM chipset, example Snapdragon. Sky Go or Sky do not have ARM version of SkyGo application developed as yet and I don't know if they will in the near future. The ARM chipset are powerful machines mostly nowadays designed for AI enabled performance PCs.

I am sorry to give you sort of bad news but we should request SKY to build ARM version of SkyGo app. 

[PareshN]

I did see the above link BUT the response is technically incorrect. I found the problem and I have published my comment as:

I finally found the issue as to why the Sky Go application bombs out just when or before even managed to login on Windows 11 laptops, the reason is not surprisig - the issue is that SKy Go version which Sky provides is for Windows x32 or x64 bit Intel/AMD processor chipsets, note that your windows machine may be running the ARM chipset, example Snapdragon. Sky Go or Sky do not have ARM version of SkyGo application developed as yet and I don't know if they will in the near future. The ARM chipset are powerful machines mostly nowadays designed for AI enabled performance PCs.

I am sorry to give you sort of bad news but we should request SKY to build ARM version of SkyGo app. 

[rethanon]

@PareshN I'm not sure who your reply is for but I'm not running an ARM chipset.

[adamr]

this is not true
I am using an intel cpu, not arm, and this crashing is still happening
there is more to this.

[Jamrg]

@PareshN I've also just purchased a Surface Laptop Snapdragon X Plus and I've managed to get Sky Go working doing the following:

Right Click SkyGo.exe | Properties | Compatibility (tab) | Change Emulation Settings | Tick "Hide x64 Emulation Capability (x86 apps only)"

With this ticked in "Default" Emulation mode, it's working perfectly 🙂 

I had previously tried changing the Emulation mode but none of those worked and I was receiving the same appcrash as you. Changed back to "Default" emulation with the above tick box enabled and all working. A native ARM version would be better but this might get you through for now. Hope it works for you too 🤞

[rethanon]

Will this EVER be fixed? It's been months now!

[rethanon]

So I posted about this issue on 7th July 2024 and I still have the same issue where the app doesn't load on Windows 11, please please tell me what I can do about this???