Latest version of Sky Go won't load (PC)

[PareshN]

replying to my own issue I raised.

I finally found the issue as to why the Sky Go application bombs out just when or before even managed to login on Windows 11 laptops, the reason is not surprisig - the issue is that SKy Go version which Sky provides is for Windows x32 or x64 bit Intel/AMD processor chipsets, note that your windows machine may be running the ARM chipset, example Snapdragon. Sky Go or Sky do not have ARM version of SkyGo application developed as yet and I don't know if they will in the near future. The ARM chipset are powerful machines mostly nowadays designed for AI enabled performance PCs.

I am sorry to give you sort of bad news but we should request SKY to build ARM version of SkyGo app. 

[PareshN]

I did see the above link BUT the response is technically incorrect. I found the problem and I have published my comment as:

I finally found the issue as to why the Sky Go application bombs out just when or before even managed to login on Windows 11 laptops, the reason is not surprisig - the issue is that SKy Go version which Sky provides is for Windows x32 or x64 bit Intel/AMD processor chipsets, note that your windows machine may be running the ARM chipset, example Snapdragon. Sky Go or Sky do not have ARM version of SkyGo application developed as yet and I don't know if they will in the near future. The ARM chipset are powerful machines mostly nowadays designed for AI enabled performance PCs.

I am sorry to give you sort of bad news but we should request SKY to build ARM version of SkyGo app. 

[rethanon]

@PareshN I'm not sure who your reply is for but I'm not running an ARM chipset.

[adamr]

this is not true
I am using an intel cpu, not arm, and this crashing is still happening
there is more to this.

[Jamrg]

@PareshN I've also just purchased a Surface Laptop Snapdragon X Plus and I've managed to get Sky Go working doing the following:

Right Click SkyGo.exe | Properties | Compatibility (tab) | Change Emulation Settings | Tick "Hide x64 Emulation Capability (x86 apps only)"

With this ticked in "Default" Emulation mode, it's working perfectly 🙂 

I had previously tried changing the Emulation mode but none of those worked and I was receiving the same appcrash as you. Changed back to "Default" emulation with the above tick box enabled and all working. A native ARM version would be better but this might get you through for now. Hope it works for you too 🤞

[rethanon]

Will this EVER be fixed? It's been months now!

[rethanon]

So I posted about this issue on 7th July 2024 and I still have the same issue where the app doesn't load on Windows 11, please please tell me what I can do about this???

[InvalidXmlSynta]

I have the same issue since updating to the windows app version 24.1.3.0 in June 2024. Sky support doesn't know a solution other than refund small amounts.
This is the event viewer message:

Activation context generation failed for "C:\Users\<username>\AppData\Roaming\Sky\Sky X\Sky X.exe".Error in manifest or policy file "C:\Users\<username>\AppData\Roaming\Sky\Sky X\Sky X.exe" on line 0. Invalid Xml syntax.

[forestpct]

Trying to fix Sky Go (V21.1.2.0) not starting on a customers Windows 11 (24H2, Ryzen CPU).  Get splash screen then nothing.  Looks like a common problem from this and other Sky Community posts.   Don't know if it's worth posting here but should any Sky Go developers be monitoring here is the Windows Error Report that's generated (Note: Windows User name replaced with User for privacy 😞

Hopefully sheds light on what's causing the crash.

Version=1
EventType=APPCRASH
EventTime=133863507127349288
ReportType=2
Consent=1
UploadTime=133863507132536466
ReportStatus=2 6 8 4 3 5 4 5 6
ReportIdentifier=cda8986f-ad93-4b31-8586-66a0caaeb1e3
IntegratorReportIdentifier=b9a3e98f-c1d3-425b-9ee3-05a2ef08047b
Wow64Host=34404
Wow64Guest=332
NsAppName=Sky Go.exe
OriginalFilename=Sky Go.exe
AppSessionGuid=00000850-0001-0007-e6a0-de7c2694db01
TargetAppId=W:00068d831e28e0c0fab80501432ff1c3a28200000904!0000d5d97cdb30e698fa75f677318b2bf6f412ff63bf!Sky Go.exe
TargetAppVer=2023//09//12:13:33:39!820e9ec!Sky Go.exe
BootId=4294967295
TargetAsId=555
IsFatal=1
Response.BucketId=3a8fef225bd3cbe91b170ce7ad3c5a13
Response.BucketTable=1
Response.LegacyBucketId=1952043152671791635
Response.type=4
Sig[0].Name=Application Name
Sig[0].Value=Sky Go.exe
Sig[1].Name=Application Version
Sig[1].Value=25.1.2.0
Sig[2].Name=Application Timestamp
Sig[2].Value=650068b3
Sig[3].Name=Fault Module Name
Sig[3].Value=PCShowServer.dll
Sig[4].Name=Fault Module Version
Sig[4].Value=0.0.0.0
Sig[5].Name=Fault Module Timestamp
Sig[5].Value=62c44ef7
Sig[6].Name=Exception Code
Sig[6].Value=c0000005
Sig[7].Name=Exception Offset
Sig[7].Value=000c7dcd
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=10.0.26100.2.0.0.768.101
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=2057
DynamicSig[22].Name=Additional Information 1
DynamicSig[22].Value=38ec
DynamicSig[23].Name=Additional Information 2
DynamicSig[23].Value=38ec0a44a56ae3174f809e5929106ff9
DynamicSig[24].Name=Additional Information 3
DynamicSig[24].Value=9692
DynamicSig[25].Name=Additional Information 4
DynamicSig[25].Value=96929b4ec9923d612d0f1123c081bd7e
UI[2]=C:\Users\User\AppData\Roaming\Sky\Sky Go\Sky Go.exe
LoadedModule[0]=C:\Users\User\AppData\Roaming\Sky\Sky Go\Sky Go.exe
LoadedModule[1]=C:\WINDOWS\SYSTEM32\ntdll.dll
LoadedModule[2]=C:\WINDOWS\System32\KERNEL32.DLL
LoadedModule[3]=C:\WINDOWS\System32\KERNELBASE.dll
LoadedModule[4]=C:\WINDOWS\System32\OLEAUT32.dll
LoadedModule[5]=C:\WINDOWS\System32\msvcp_win.dll
LoadedModule[6]=C:\WINDOWS\System32\ucrtbase.dll
LoadedModule[7]=C:\WINDOWS\System32\combase.dll
LoadedModule[8]=C:\WINDOWS\System32\RPCRT4.dll
LoadedModule[9]=C:\WINDOWS\System32\WS2_32.dll
LoadedModule[10]=C:\WINDOWS\System32\CRYPT32.dll
LoadedModule[11]=C:\Users\User\AppData\Roaming\Sky\Sky Go\ffmpeg.dll
LoadedModule[12]=C:\WINDOWS\SYSTEM32\UIAutomationCore.DLL
LoadedModule[13]=C:\WINDOWS\SYSTEM32\dbghelp.dll
LoadedModule[14]=C:\WINDOWS\SYSTEM32\MSIMG32.dll
LoadedModule[15]=C:\WINDOWS\System32\GDI32.dll
LoadedModule[16]=C:\WINDOWS\System32\win32u.dll
LoadedModule[17]=C:\WINDOWS\System32\gdi32full.dll
LoadedModule[18]=C:\WINDOWS\System32\USER32.dll
LoadedModule[19]=C:\WINDOWS\SYSTEM32\WINMM.dll
LoadedModule[20]=C:\WINDOWS\SYSTEM32\IPHLPAPI.DLL
LoadedModule[21]=C:\WINDOWS\SYSTEM32\VERSION.dll
LoadedModule[22]=C:\WINDOWS\System32\msvcrt.dll
LoadedModule[23]=C:\WINDOWS\SYSTEM32\USERENV.dll
LoadedModule[24]=C:\WINDOWS\SYSTEM32\DWrite.dll
LoadedModule[25]=C:\WINDOWS\SYSTEM32\WINSPOOL.DRV
LoadedModule[26]=C:\WINDOWS\System32\shcore.dll
LoadedModule[27]=C:\WINDOWS\SYSTEM32\Secur32.dll
LoadedModule[28]=C:\WINDOWS\SYSTEM32\WINHTTP.dll
LoadedModule[29]=C:\WINDOWS\System32\sechost.dll
LoadedModule[30]=C:\WINDOWS\SYSTEM32\dhcpcsvc.DLL
LoadedModule[31]=C:\WINDOWS\SYSTEM32\cfgmgr32.dll
LoadedModule[32]=C:\WINDOWS\SYSTEM32\SSPICLI.DLL
LoadedModule[33]=C:\WINDOWS\System32\IMM32.DLL
LoadedModule[34]=C:\WINDOWS\System32\bcryptPrimitives.dll
LoadedModule[35]=C:\WINDOWS\System32\ole32.dll
LoadedModule[36]=C:\WINDOWS\SYSTEM32\bcrypt.dll
LoadedModule[37]=C:\WINDOWS\System32\wintrust.dll
LoadedModule[38]=C:\WINDOWS\SYSTEM32\MSASN1.dll
LoadedModule[39]=C:\WINDOWS\SYSTEM32\kernel.appcore.dll
LoadedModule[40]=C:\WINDOWS\System32\ADVAPI32.dll
LoadedModule[41]=C:\WINDOWS\SYSTEM32\CRYPTBASE.DLL
LoadedModule[42]=C:\WINDOWS\SYSTEM32\powrprof.dll
LoadedModule[43]=C:\WINDOWS\SYSTEM32\UMPDC.dll
LoadedModule[44]=C:\WINDOWS\system32\uxtheme.dll
LoadedModule[45]=C:\WINDOWS\system32\mswsock.dll
LoadedModule[46]=C:\WINDOWS\System32\SHELL32.dll
LoadedModule[47]=C:\WINDOWS\System32\wintypes.dll
LoadedModule[48]=C:\WINDOWS\SYSTEM32\ntmarta.dll
LoadedModule[49]=C:\WINDOWS\System32\MSCTF.dll
LoadedModule[50]=\\?\C:\Users\User\AppData\Roaming\Sky\Sky Go\resources\app.asar.unpacked\node_modules\@qgo\client-lib-electron-keystore\build\Release\keystore.node
LoadedModule[51]=\\?\C:\Users\User\AppData\Roaming\Sky\Sky Go\resources\app.asar.unpacked\node_modules\@qgo\ref-napi\build\Release\binding.node
LoadedModule[52]=\\?\C:\Users\User\AppData\Roaming\Sky\Sky Go\resources\app.asar.unpacked\node_modules\@qgo\ffi-napi\build\Release\ffi_bindings.node
LoadedModule[53]=C:\Users\User\AppData\Roaming\Sky\Sky Go\resources\app.asar.unpacked\node_modules\@qgo\sky-go-electron-videoguard\bin\win32\PCShowServer.dll
LoadedModule[54]=C:\WINDOWS\WinSxS\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.26100.3323_none_b6a0aa535242e764\gdiplus.dll
LoadedModule[55]=C:\WINDOWS\SYSTEM32\d3d9.dll
LoadedModule[56]=C:\WINDOWS\SYSTEM32\d3d11.dll
LoadedModule[57]=C:\WINDOWS\SYSTEM32\d2d1.dll
LoadedModule[58]=C:\WINDOWS\SYSTEM32\dxva2.dll
LoadedModule[59]=C:\Users\User\AppData\Roaming\Sky\Sky Go\resources\app.asar.unpacked\node_modules\@qgo\sky-go-electron-videoguard\bin\win32\libgobject-2.0-0.dll
LoadedModule[60]=C:\Users\User\AppData\Roaming\Sky\Sky Go\resources\app.asar.unpacked\node_modules\@qgo\sky-go-electron-videoguard\bin\win32\libgstreamer-0.10.dll
LoadedModule[61]=C:\WINDOWS\SYSTEM32\dwmapi.dll
LoadedModule[62]=C:\WINDOWS\SYSTEM32\dxgi.dll
LoadedModule[63]=C:\WINDOWS\SYSTEM32\WININET.dll
LoadedModule[64]=C:\WINDOWS\SYSTEM32\WTSAPI32.dll
LoadedModule[65]=C:\Users\User\AppData\Roaming\Sky\Sky Go\resources\app.asar.unpacked\node_modules\@qgo\sky-go-electron-videoguard\bin\win32\libglib-2.0-0.dll
LoadedModule[66]=C:\Users\User\AppData\Roaming\Sky\Sky Go\resources\app.asar.unpacked\node_modules\@qgo\sky-go-electron-videoguard\bin\win32\libgthread-2.0-0.dll
LoadedModule[67]=C:\Users\User\AppData\Roaming\Sky\Sky Go\resources\app.asar.unpacked\node_modules\@qgo\sky-go-electron-videoguard\bin\win32\libgmodule-2.0-0.dll
LoadedModule[68]=C:\Users\User\AppData\Roaming\Sky\Sky Go\resources\app.asar.unpacked\node_modules\@qgo\sky-go-electron-videoguard\bin\win32\libxml2-2.dll
LoadedModule[69]=C:\Users\User\AppData\Roaming\Sky\Sky Go\resources\app.asar.unpacked\node_modules\@qgo\sky-go-electron-videoguard\bin\win32\libiconv-2.dll
LoadedModule[70]=C:\Users\User\AppData\Roaming\Sky\Sky Go\resources\app.asar.unpacked\node_modules\@qgo\sky-go-electron-videoguard\bin\win32\z.dll
LoadedModule[71]=C:\WINDOWS\SYSTEM32\dxcore.dll
LoadedModule[72]=C:\WINDOWS\SYSTEM32\directxdatabasehelper.dll
LoadedModule[73]=C:\WINDOWS\SYSTEM32\windows.storage.dll
LoadedModule[74]=C:\WINDOWS\System32\shlwapi.dll
LoadedModule[75]=C:\WINDOWS\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.26100.3323_none_85b5b76df7b06d96\COMCTL32.dll
LoadedModule[76]=C:\WINDOWS\SYSTEM32\DPAPI.dll
LoadedModule[77]=C:\WINDOWS\system32\nlansp_c.dll
LoadedModule[78]=C:\WINDOWS\System32\NSI.dll
LoadedModule[79]=C:\WINDOWS\SYSTEM32\dhcpcsvc6.DLL
LoadedModule[80]=C:\WINDOWS\SYSTEM32\DNSAPI.dll
LoadedModule[81]=C:\WINDOWS\System32\clbcatq.dll
LoadedModule[82]=C:\WINDOWS\SYSTEM32\textinputframework.dll
LoadedModule[83]=C:\Windows\System32\Windows.UI.dll
LoadedModule[84]=C:\WINDOWS\SYSTEM32\profapi.dll
LoadedModule[85]=C:\WINDOWS\SYSTEM32\WINSTA.dll
LoadedModule[86]=C:\WINDOWS\SYSTEM32\mscms.dll
LoadedModule[87]=C:\WINDOWS\System32\MMDevApi.dll
LoadedModule[88]=C:\WINDOWS\System32\DEVOBJ.dll
LoadedModule[89]=C:\WINDOWS\system32\dataexchange.dll
LoadedModule[90]=C:\WINDOWS\system32\twinapi.appcore.dll
LoadedModule[91]=C:\Windows\System32\MsSpellCheckingFacility.dll
LoadedModule[92]=C:\Windows\System32\Windows.Globalization.dll
LoadedModule[93]=C:\Windows\System32\OneCoreUAPCommonProxyStub.dll
LoadedModule[94]=C:\Windows\System32\Bcp47Langs.dll
LoadedModule[95]=C:\WINDOWS\system32\twinapi.dll
LoadedModule[96]=C:\WINDOWS\SYSTEM32\CoreMessaging.dll
LoadedModule[97]=C:\WINDOWS\SYSTEM32\CoreUIComponents.dll
LoadedModule[98]=C:\WINDOWS\SYSTEM32\atlthunk.dll
LoadedModule[99]=C:\WINDOWS\SYSTEM32\OLEACC.dll
LoadedModule[100]=C:\WINDOWS\system32\directmanipulation.dll
LoadedModule[101]=C:\WINDOWS\system32\napinsp.dll
LoadedModule[102]=C:\WINDOWS\System32\winrnr.dll
LoadedModule[103]=C:\WINDOWS\system32\wshbth.dll
LoadedModule[104]=C:\WINDOWS\System32\netprofm.dll
LoadedModule[105]=C:\WINDOWS\System32\npmproxy.dll
LoadedModule[106]=C:\Windows\System32\rasadhlp.dll
LoadedModule[107]=C:\WINDOWS\System32\fwpuclnt.dll
LoadedModule[108]=C:\WINDOWS\SYSTEM32\CRYPTSP.dll
LoadedModule[109]=C:\WINDOWS\system32\rsaenh.dll
LoadedModule[110]=C:\WINDOWS\SYSTEM32\gpapi.dll
LoadedModule[111]=C:\Windows\System32\cryptnet.dll
State[0].Key=Transport.DoneStage1
State[0].Value=1
OsInfo[0].Key=vermaj
OsInfo[0].Value=10
OsInfo[1].Key=vermin
OsInfo[1].Value=0
OsInfo[2].Key=verbld
OsInfo[2].Value=26100
OsInfo[3].Key=ubr
OsInfo[3].Value=3476
OsInfo[4].Key=versp
OsInfo[4].Value=0
OsInfo[5].Key=arch
OsInfo[5].Value=9
OsInfo[6].Key=lcid
OsInfo[6].Value=2057
OsInfo[7].Key=geoid
OsInfo[7].Value=242
OsInfo[8].Key=sku
OsInfo[8].Value=101
OsInfo[9].Key=domain
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OsInfo[10].Key=prodsuite
OsInfo[10].Value=768
OsInfo[11].Key=ntprodtype
OsInfo[11].Value=1
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OsInfo[12].Value=10
OsInfo[13].Key=sr
OsInfo[13].Value=0
OsInfo[14].Key=tmsi
OsInfo[14].Value=2 2 3 1 0 2 9 4 2
OsInfo[15].Key=osinsty
OsInfo[15].Value=1
OsInfo[16].Key=iever
OsInfo[16].Value=11.1882.26100.0-11.0.1000
OsInfo[17].Key=portos
OsInfo[17].Value=0
OsInfo[18].Key=ram
OsInfo[18].Value=7541
OsInfo[19].Key=svolsz
OsInfo[19].Value=237
OsInfo[20].Key=wimbt
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OsInfo[21].Key=blddt
OsInfo[21].Value=2 4 0 3 3 1
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OsInfo[22].Value=1435
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OsInfo[23].Value=ge_release
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OsInfo[36].Key=containerid
OsInfo[37].Key=containertype
OsInfo[38].Key=edu
OsInfo[38].Value=0
OsInfo[39].Key=servicinginprogress
OsInfo[39].Value=0
OsInfo[40].Key=featureupdatependingreboot
OsInfo[40].Value=0
FriendlyEventName=Stopped working
ConsentKey=APPCRASH
AppName=Sky Go
AppPath=C:\Users\User\AppData\Roaming\Sky\Sky Go\Sky Go.exe
NsPartner=windows
NsGroup=windows8
ApplicationIdentity=9DFEB8DBFE9587D4D49800F793558D4C
MetadataHash=-1 3 3 4 5 2 4 2 4 4

[forestpct]

Have same problem on a cutomer's Windows 11 PC (V24H2, Ryzen CPU).  Sky Go (25.1.2..0)  crashes on startup and generates the Windows Error Report as follows. Any Sky Go developers available to comment?

Version=1
EventType=APPCRASH
EventTime=133863507127349288
ReportType=2
Consent=1
UploadTime=133863507132536466
ReportStatus=2 6 8 4 3 5 4 5 6
ReportIdentifier=cda8986f-ad93-4b31-8586-66a0caaeb1e3
IntegratorReportIdentifier=b9a3e98f-c1d3-425b-9ee3-05a2ef08047b
Wow64Host=34404
Wow64Guest=332
NsAppName=Sky Go.exe
OriginalFilename=Sky Go.exe
AppSessionGuid=00000850-0001-0007-e6a0-de7c2694db01
TargetAppId=W:00068d831e28e0c0fab80501432ff1c3a28200000904!0000d5d97cdb30e698fa75f677318b2bf6f412ff63bf!Sky Go.exe
TargetAppVer=2023//09//12:13:33:39!820e9ec!Sky Go.exe
BootId=4294967295
TargetAsId=555
IsFatal=1
Response.BucketId=3a8fef225bd3cbe91b170ce7ad3c5a13
Response.BucketTable=1
Response.LegacyBucketId=1952043152671791635
Response.type=4
Sig[0].Name=Application Name
Sig[0].Value=Sky Go.exe
Sig[1].Name=Application Version
Sig[1].Value=25.1.2.0
Sig[2].Name=Application Timestamp
Sig[2].Value=650068b3
Sig[3].Name=Fault Module Name
Sig[3].Value=PCShowServer.dll
Sig[4].Name=Fault Module Version
Sig[4].Value=0.0.0.0
Sig[5].Name=Fault Module Timestamp
Sig[5].Value=62c44ef7
Sig[6].Name=Exception Code
Sig[6].Value=c0000005
Sig[7].Name=Exception Offset
Sig[7].Value=000c7dcd
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=10.0.26100.2.0.0.768.101
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=2057
DynamicSig[22].Name=Additional Information 1
DynamicSig[22].Value=38ec
DynamicSig[23].Name=Additional Information 2
DynamicSig[23].Value=38ec0a44a56ae3174f809e5929106ff9
DynamicSig[24].Name=Additional Information 3
DynamicSig[24].Value=9692
DynamicSig[25].Name=Additional Information 4
DynamicSig[25].Value=96929b4ec9923d612d0f1123c081bd7e
UI[2]=C:\Users\Username\AppData\Roaming\Sky\Sky Go\Sky Go.exe
LoadedModule[0]=C:\Users\Username\AppData\Roaming\Sky\Sky Go\Sky Go.exe
LoadedModule[1]=C:\WINDOWS\SYSTEM32\ntdll.dll
LoadedModule[2]=C:\WINDOWS\System32\KERNEL32.DLL
LoadedModule[3]=C:\WINDOWS\System32\KERNELBASE.dll
LoadedModule[4]=C:\WINDOWS\System32\OLEAUT32.dll
LoadedModule[5]=C:\WINDOWS\System32\msvcp_win.dll
LoadedModule[6]=C:\WINDOWS\System32\ucrtbase.dll
LoadedModule[7]=C:\WINDOWS\System32\combase.dll
LoadedModule[8]=C:\WINDOWS\System32\RPCRT4.dll
LoadedModule[9]=C:\WINDOWS\System32\WS2_32.dll
LoadedModule[10]=C:\WINDOWS\System32\CRYPT32.dll
LoadedModule[11]=C:\Users\Username\AppData\Roaming\Sky\Sky Go\ffmpeg.dll
LoadedModule[12]=C:\WINDOWS\SYSTEM32\UIAutomationCore.DLL
LoadedModule[13]=C:\WINDOWS\SYSTEM32\dbghelp.dll
LoadedModule[14]=C:\WINDOWS\SYSTEM32\MSIMG32.dll
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