Issue logging into Sky Go on Apple TV 4K

[JedThompson]

I've just tried logging into sky go a new Apple TV 4K and getting the message "you'll need a Sky Q Multiscreen or Sky Glass Whole Home subscription to access Sky Go on your Apple TV".  The issue is I already have the Whole Home subscription package. Could the reason behind this be that the Apple TV device is in a different house to my primary device of a Sky Stream puck?

[caesarome]

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@JedThompson wrote:

Could the reason behind this be that the Apple TV device is in a different house to my primary device of a Sky Stream puck?

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What account are you using to login to the app, is it the one for this different house or you details for your account where your Sky TV account is ?

[JedThompson]

The account being used is the exact same Sky Go login I use. Sky Go worked on there phone but for some reason the Apple TV is having issues.

[caesarome]

@JedThompson 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant.

[JedThompson]

Great thank you