I keep getting a error come up on the sky sports scores app saying subscription failed

[Locky8219]

I keep getting a error come up on the sky sports scores app saying subscription failed,as Seen in the attached picture 

[Addie15]

Hi there, I have escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.  

Just look out for the blue bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147