I have been unable to watch or download shows on my iPad or iPhone.

[Mike309]

I have been unable to watch or download shows on my iPad or iPhone.  Following a comment on someone elses post, I questioned whether the devices were recognising me as being abroad.  I am not abroad, I am in the UK.

I was unable to make any adjustments on my iPhone to indicate my location as being in the UK, but when I activate ExpressVPN and and set my VPN address in the UK on each device then I full access to the shows and downloadd on SkyGo.

It is not my intention to contnue to subscribe to ExpressVPN so I need an alternative solution.

I cannot identify any other Apps or settings which might be suggesting that I am not in the UK.

[caesarome]

Do you usually use a VPN or did you install it to try and sort out this issue ?

[Mike309]

Thanks

I have used VPNs in the past but it has been switched off for many months.  Also, the SkyGo app has not been working for many months.

The only reason I conntinue to have Express VPN is because I did not cancel the subscription at the right time.

Since my original post, I tried deleting the ExpressVPN app from my phone and rebooted the iPhone.  With that and without a VPN, the SkyGo app ceased to function again.  It would show the blue screen but would not open the SkyGo app.

I tried a Norton VPN which I have not used before, that did not allow the  access to the menus on SkyGo but gave an error message if I tried to watch a TV show or download a show.

I downloaded the ExpressVPN app again, logged in and switch on the VPN, SkyGo started to function again.

I am sure that I should not have to rely on Express VPN to give me access to SkyGo.