I don’t think my sky go Ap is linked to my new package

[Jodie494]

I have just set up a new sky tv package due to be installed next week I received an email to say I can use this service via sky go Ap but it's not working , I think my sky go and my sky Ap is not linked to my new sky tv package as it's not working and saying I need to upgrade 

[caesarome]

@Jodie494 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Greenfingers001]

Thanks for escalating this. We’ve sent  @Jodie494 an invite to chat.

[Greenfingers001]

We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks