I cannot stream using the Sky Go app on my PS4 (e07282b0)

[Jamie185]

Up until 17/7 my ky Go app was working fine on my PS4, now the menu page comes up, but i get an error message saying "There was a problemstreaming this channel. Please select another channel. (e07282b0)". None of the channels are working. I have restarted the PS4 and Reinstalled the app, but this hasn't worked. Help...

[Tom-W19]

Hi @Jamie185 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Addie15]

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

[Jamie185]

Hi there. I still have the issue. What do I have to do to escalate please? 

[caesarome]

It appears you didn't respond to the previous chat so if escalated again do you have the time to respond ?

[Jamie185]

Yes I can respond now. We still have the issue

[caesarome]

@Jamie185 

I have escalated your post again so this works the same as the previous attempt in that when the chat bubble appears you have 48 hours to start the chat by typing in it.