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Discussion topic: Having issues downloading sky go from Xbox apps

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This message was authored by Cherry64 This message was authored by: Cherry64

Having issues downloading sky go from Xbox apps

We're in temporary accommodation in between house moves. We don't have a smart tv here. Sky have said we can download the Sky Go app from Xbox console but we're struggling.... any help out there..... pleeeeeease 


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This message was authored by Annie+UK This message was authored by: Annie+UK Answer

Re: Having issues downloading sky go from Xbox apps

Posted by a Superuser, not a Sky employee. Find out more

That explains it, you have an Xbox 360 and NOT an Xbox One, there is no Sky Go app for that console

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This message was authored by caesarome This message was authored by: caesarome

Re: Having issues downloading sky go from Xbox apps

Posted by a Superuser, not a Sky employee. Find out more

Why are you struggling, what is happening ?

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Cherry64
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This message was authored by Cherry64 This message was authored by: Cherry64

Re: Having issues downloading sky go from Xbox apps

Sky said go to apps on the Xbox & search for sky go, he said it was definitely there...... but isn't on ours..... do I need a certain version of Xbox console? 

This message was authored by caesarome This message was authored by: caesarome

Re: Having issues downloading sky go from Xbox apps

Posted by a Superuser, not a Sky employee. Find out more

Try searching for TV from Sky as it used to be called this instead, not sure if it still is.

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Cherry64
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This message was authored by Cherry64 This message was authored by: Cherry64

Re: Having issues downloading sky go from Xbox apps

We've just tried that, thank you, but it hasn't brought anything up 😳

This message was authored by caesarome This message was authored by: caesarome

Re: Having issues downloading sky go from Xbox apps

Posted by a Superuser, not a Sky employee. Find out more

What xbox do you have because according to this list it is available only on Xbox One, Xbox One S, Xbox One X, Xbox Series S, Xbox Series X:

 

https://www.sky.com/help/articles/app-desktop-lookup

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This message was authored by Annie+UK This message was authored by: Annie+UK

Re: Having issues downloading sky go from Xbox apps

Posted by a Superuser, not a Sky employee. Find out more

@caesarome wrote:

Try searching for TV from Sky as it used to be called this instead, not sure if it still is.


Just checked the store on my Xbox Series X and it is there as the first item in the results listed as Sky Go

Cherry64
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This message was authored by Cherry64 This message was authored by: Cherry64

Re: Having issues downloading sky go from Xbox apps

We have Xbox 1 (3rd generation) 

is that like one on the list?

as you've probably realised I know sooooooo little about tech 😂😂

Cherry64
Topic Author
This message was authored by Cherry64 This message was authored by: Cherry64

Re: Having issues downloading sky go from Xbox apps

Hi..... where did I find Store please

This message was authored by Annie+UK This message was authored by: Annie+UK

Re: Having issues downloading sky go from Xbox apps

Posted by a Superuser, not a Sky employee. Find out more

@Cherry64 wrote:

We have Xbox 1 (3rd generation) 

is that like one on the list?

as you've probably realised I know sooooooo little about tech 😂😂


Press the X (NOT the blue X button, the guide button) button on your controller, press RT then move across twice to the store icon and press A,

press A again to search, then type SKY GO and press A again

Cherry64
Topic Author
This message was authored by Cherry64 This message was authored by: Cherry64

Re: Having issues downloading sky go from Xbox apps

Well give it a go, Annie, thank you.... I'll let you know how we get on

Cherry64
Topic Author
This message was authored by Cherry64 This message was authored by: Cherry64

Re: Having issues downloading sky go from Xbox apps

Hi, we pressed X,  was presented with the Xbox guide, but nothing with RT on n it...... we're obviously doing something wrong 😑 

This message was authored by Annie+UK This message was authored by: Annie+UK

Re: Having issues downloading sky go from Xbox apps

Posted by a Superuser, not a Sky employee. Find out more

RT + Right Trigger the store icon is at the bottom of the guide (looks like a shopping bag with four squares cut out)

Cherry64
Topic Author
This message was authored by Cherry64 This message was authored by: Cherry64

Re: Having issues downloading sky go from Xbox apps

I have iced ns on the Xbox home menu, but not the store one you describe... if I press right trigger ( assuming this is the horizontal button above the 4 coloured buttons I move to the media menu..... ?

Cherry64
Topic Author
This message was authored by Cherry64 This message was authored by: Cherry64

Re: Having issues downloading sky go from Xbox apps

Sorry, that should say icons.... sorry 

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