Having issues downloading sky go from Xbox apps

[Cherry64]

We're in temporary accommodation in between house moves. We don't have a smart tv here. Sky have said we can download the Sky Go app from Xbox console but we're struggling.... any help out there..... pleeeeeease 

[caesarome]

Why are you struggling, what is happening ?

[Cherry64]

Sky said go to apps on the Xbox & search for sky go, he said it was definitely there...... but isn't on ours..... do I need a certain version of Xbox console? 

[caesarome]

Try searching for TV from Sky as it used to be called this instead, not sure if it still is.

[Cherry64]

We've just tried that, thank you, but it hasn't brought anything up 😳

[caesarome]

What xbox do you have because according to this list it is available only on Xbox One, Xbox One S, Xbox One X, Xbox Series S, Xbox Series X:

https://www.sky.com/help/articles/app-desktop-lookup

[Annie+UK]

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@caesarome wrote:

Try searching for TV from Sky as it used to be called this instead, not sure if it still is.

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Just checked the store on my Xbox Series X and it is there as the first item in the results listed as Sky Go

[Cherry64]

We have Xbox 1 (3rd generation) 

is that like one on the list?

as you've probably realised I know sooooooo little about tech 😂😂

[Cherry64]

Hi..... where did I find Store please

[Annie+UK]

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@Cherry64 wrote:

We have Xbox 1 (3rd generation) 

is that like one on the list?

as you've probably realised I know sooooooo little about tech 😂😂

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Press the X (NOT the blue X button, the guide button) button on your controller, press RT then move across twice to the store icon and press A,

press A again to search, then type SKY GO and press A again

[Cherry64]

Well give it a go, Annie, thank you.... I'll let you know how we get on

[Cherry64]

Hi, we pressed X,  was presented with the Xbox guide, but nothing with RT on n it...... we're obviously doing something wrong 😑 

[Annie+UK]

RT + Right Trigger the store icon is at the bottom of the guide (looks like a shopping bag with four squares cut out)

[Cherry64]

I have iced ns on the Xbox home menu, but not the store one you describe... if I press right trigger ( assuming this is the horizontal button above the 4 coloured buttons I move to the media menu..... ?

[Cherry64]

Sorry, that should say icons.... sorry