Error message on TV Guide

[Del1000]

I used to be able to record TV programmes via the Sky TV Guide app on my Mac (OS 12.6.3) on Safari.

Nowadays when I try to it shows an error message and it doesn't record. (I can successfully set recordings manually in the normal way.)

Any suggestions gratefully received.

[caesarome]

Does it error if you try setting the recording from the HD version of the channel ?

[Del1000]

Hi caesarome

I just checked and it still shows an error when I try and record using the application, which looks like the screen shot attached on my MacBook Pro.

Regards,

Derek

[caesarome]

Is your region correct as it is set to London HD ?

[Del1000]

No my region is Meridian South East (I think – how do I double check?)

I set it to Meridian South East SD and then Meridian South East HD and still got an error message for both.

Thanks for trying to help!

[caesarome]

This could be your issue as on that screenshot you posted it it set to London HD so try changing it and then see if you can set a recording.

[Del1000]

Yes, I did change it to that region as mentioned, but it didn't work. How do I double check which region I'm in? I'm seven miles from Tunbridge Wells, Kent.

[caesarome]

It probably needs changing to either Meridian East, North or South HD so try each one of these to see if it then works for you., you can do that here:

https://www.sky.com/tv-guide

[Del1000]

Nope, didnt work on any of them.  Maybe I should try the old trick of unistalling the app and reinstalling it again.  What do you think?

[Del1000]

Tried uninstalling and reinstalling the Sky TV Guide app but the error message is still there when I try and record somthing via the app (sad face!).

[caesarome]

What app are you using on your Mac, is is the Sky Go one ?

[Del1000]

Its the Sky TV Guide (Planner)

https://www.sky.com/tv-guide/20230513/4101-5

[caesarome]

So you are using the website and not an app, did you try all the Meridians, so Noth, South and East ?

[Del1000]

Yes, as I mentioned, I tried all of them and I've just tried them again and I still get an error message.

[cooky1976]

im getting the same error got a new sky q box and still the same sky sort this out its a joke been ongoing for months