Discussion topic: Error code 4090

This message was authored by Darren+10 This message was authored by: Darren+10

Error code 4090

Hi, I have a sky Streatham account with full sky entertainment and sky sports. I have downloaded the Sky Go app to watch stuff when I'm not at home, but I get an error code 4090. Due to a technical issue you cannot watch this channel. Please try again later. Not sure what to do next. Any advice


All Replies

This message was authored by caesarome This message was authored by: caesarome

Re: Error code 4090

Posted by a Superuser, not a Sky employee. Find out more

Make sure your Sky account is linked to your Sky ID, to do this see if you can access this link to view your online Sky bills:




You might then be asked to link it to your ID and you will need your Sky account number or your viewing card number to do this.

If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
This message was authored by DannytheSweep This message was authored by: DannytheSweep

Re: Error code 4090


i get this error code. I've linked my account as suggested, rebooted etc but still no good. Any help gratefully received!

This message was authored by HonJim This message was authored by: HonJim

Re: Error code 4090

Help for this problem is fragmentary 

I signed onto my main Sky account via Safari (Mac user)

went to my bills - nothing visible

was able to link my ID to my account and this seemed to fix my issue - could see my bills etc

my app Sky Go now working as predicted 

Note: I renewed my contract in May 2024 was this the catalyst?


Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 3.6 hours

New Discussion