Sky Go app stuck on loading screen

[Mess]

Opening the Sky Go app on Mac and it's stuck on the loading screen, tried deleting, reinstalling, restarting Mac and no luck. 

 

[caesarome]

Have you tried a complete removal as per this:

Uninstall the app 

Launch the Finder, go to the Downloads folder and delete ‘SkyGoInstaller.’ 

In Finder, go to the Applications folder and delete Sky Go app 

Remove Sky Go files 

In the Finder select Go to folder ... from the Go menu (or press c). 

A dialog box should appear. Now copy and paste the following text into the box and press the return key: ~/Library/Application Support/ 

Select the Sky Go folder and delete it 

Empty Recycling Bin 

Reboot the Mac

Download and reinstall Sky Go

[Mess]

Thank you! Done all of this step by step and still the same

[Mess]

@caesarome @Still no luck! 😔

[CN05]

Mine has been doing this too! Mines a MacBook Air with an m2 chip running on macOS Sonoma  it has 118gb available so I don't think it's my storage that's a problem. Has anyone found a solution yet? 

[CWARNER]

Hi, did you ever manage to resolve this issue?

Cosmo

[Mess]

No although i think i read aomwwhere that that sky go is no longer compatible with mac. 🤷🏼‍♀️

[caesarome]

@Mess 

You might have seen this which is against two versions only:

https://helpforum.sky.com/t5/Sky-Go/Sky-Go-Desktop-End-of-support-for-Sierra-and-High-Sierra/td-p/46...