Error code 1404 SkyGo is currently unavailable

[Gordon4]

I'm a new customer - have re-installed app but whilst I can login - see channels and programmes I get the message above when selecting a channel to watch both on laptop and iPhone 

[caesarome · Accepted solution]

@Gordon4 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Greenfingers001]

Thanks for escalating this. We’ve sent @Gordon4  an invite to chat.

[Addie15]

Update-We are closing this session now as this matter has been resolved. If there is anything else in the future we can help you with, please do not hesitate to reach out. Thanks.

[Era95]

As previous posts. Long-term Sky Sports customer. Every time I select a programme I get the above error message

[caesarome]

@Era95 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this, so if the bubble hasn't appeared by 7pm it will be tomorrow that they will contact you by it:

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed.

This isn't a live chat so replies are not instant.

[Lisa-P1987]

Thanks for escalating this. We’ve sent Era95 an invite to chat.

[Addie15]

Update-W are closing this session now due to no further response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

[Hecaese]

As previous posts.

I'm a Sky customer and Sky go works fine on my Android but, as I can't stream it to the laptop so I can have a bigger screen, installed on the laptop and on it, every time I select a programme I get the above error message.

Thanks 

[caesarome]

@Hecaese 

Have you tried signing out of the app and then back in again. You can do this via settings on the homepage.

[Hecaese]

Hi,

Yes, even uninstalled and installed again. And now, tried signing off and on via settings as you suggested and gives same error.

Restarted laptop and same happened.

Thanks 

[MICCCCCCC]

Having exactly the same problem. Current Sky customer, just installed Sky Go on a Mac, same error code as above. Have restarted the computer, logged out and back in, nothing is working. Also trying to watch F1 live. please resolve, thank you

[Hecaese]

Well, unfortunately since February didn't get any answer from sky and still not able to watch on my laptop. 

Good luck.

If you manage to get it, please share how

[caesarome]

@Hecaese 

Would yoh like to see if the messaging team at Sky can help you with this, is so they will contact you via here.

[Hecaese]

Yes, I've been waiting.

Every time I got a message I come to see if it's for me but, not having luck.

It's not so important at the moment but, I would like to have it working