Error Code 1410 Sky Go

[Baz.W62]

I have a premium membership with all channels included and have done for a number of years. I have a macbook that I have been using SkyGo on, however, out of the blue it has started showing error code 1410 whenever I try to use it. It says that the relevant package is needed, but I have everything included in my subscription. I have tried uninstalling and reinstalling the app to no avail. Can someone advise me on how I can fix the issue please? 

[Baz.W62 · Accepted solution]

Problem sorted via sky support. 

[StokeBunnie]

I have a full Sky package including Sports, but cannot access SkyGo on my laptop.  It works fine on my phone.  Please refer to Sky

KRgds

Chris

[caesarome]

Are you getting a 1410 error, if so are you using the correct login details ?

[StokeBunnie]

@caesarome I can get this far, but no further.  As I can see the home page, and have signed in, surely I must have the correct logon?

[StokeBunnie]

@caesarome 

[caesarome]

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@caesarome wrote:

are you using the correct login details ?

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Can you also disable the connection to your Sky Q box to see if it then works.

[StokeBunnie]

@caesarome No, that didn't work, same error

[caesarome]

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Tom-W19]

Thanks for escalating. We've sent an invite to StokeBunnie.

[StokeBunnie]

Many thanks to @Tom-W19  for his assistance.  Re-installing the app worked fine