Error Code 1404-IH

[Dansoph27]

When I try and watch SKY Go live TV, this code keeps appearing....

[caesarome]

@Dansoph27 

Have you tried signing out then back in again ?

[Dansoph27]

MANY times...........

[caesarome]

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you sometime tomorrow regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Mr+Flibbles+86]

We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

[Neal+Walker]

Good morning, I'm having this issue on every device I try - Windows laptop, iPad and Android phone.

It will allow me to watch something if it's in the top carousel on the home page, but even then it only works when I click through to the programme's own little menu screen. If I try to play straight from the home page I get the error code.

And no Sky channels will work when accessed from the TV guide.

Can you help?!

Thanks very much,

Neal

[Marley65.]

I have tried to log on to Sky Go several times from my over the last two days and  get this error message. Is there a easy solution or do I need to try and uninstall Sky Go and reinstall and if I do that will I be waisting my time

[caesarome]

@Marley65. 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Addie15]

HI there! Thank you for escalating this. We have sent an invite to Marley65.

[Marley65.]

one expalain to me why Sky takes so long to sort out this issue. Mamy people are suffering loss of service so why dont you Sky send out a fix or advise everyone how to solve the problem. God help anyone who plumps for Sky Glass

[caesarome]

What was the result of the chat you had on here with Sky ?

[Marley65.]

I waited 10 mins for someone ton answer and then they wanted to ask me a load of security questions. Bear in mind I was already logged into Sky I could not get why the need for all the questions for being advised a fix and deemed it as unsafe.

[caesarome]

They need to ask you security questions so that they know they are chatting to the account holder and not somebody else that could be there with you.

[Marley65.]

From my laptop I uninstalled Sky Go and then reinstalled it. Wors well it was as simple as that

[caesarome]

Nice one, glad you have fixed it.